How long will my order take?

The order usually takes between two to four working days after payment has been done. and other countries 6 days

How much are the shipping costs?

SPAIN: 6,90 €

• EUROPE: 12 € (except: Austria, Denmark, Finland, Irish Rep, Sweden, Bulgaria, Slovakia, Romania, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic and Greece in these countries shipping costs will be 20 €).

On all orders over 150 € the shipping costs are free.

How can I contact with Africa Barcelona?

You can contact us through our CONTACT section on the home page or you can call us at +34 93 870 10 16  within our business hours, Monday through Friday from 9:00 to 13: 00h and 16:00 to 18: 00h. You can also send an email to: atencion@africabarcelona.com, we will contact you as soon as possible.

What payment options do we have?

Credit Card: You can pay with your credit card without any extra charge to you. Eventually we perform security checks for credit card payments, we request a photocopy of the ID and the credit card as a measure to verify the identity of the cardholder.

PayPal: PayPal transactions are accepted, every innovation allowing us to offer a better service to our customer is welcomed.  

Bank Transfer: The most traditional system, you can pay your order by a bank transfer or by entering the order amount to our bank account. Our account number is IBAN: ES20 2100 1401 7802 0012 1541, this method poses no additional charge.

Transfer fees are always paid by the payer, therefore, this must be indicated on the concept name of the person making the purchase and the order number. We note that shipping will start upon receipt of payment in our account, typically this circumstance will delay the order a day or two. If within ten days the transfer has not been made we will proceed to cancel the order.

Why creating a user on the website?

It is very important to fill out your information correctly, this is the only way that we have to meet our customers. Therefore, you should fill in the name, date of birth, street address, zip code, city, state, e-mail address (e-mail), and finally a password.

The information must be as detailed as possible in order to avoid unnecessary delivering mistakes.

It is important to note that the email address and password are necessary, you will need them in future transactions or you will have to fill all the details again.

How to order?

Step 1: Find and select the item you want. Once selected, press "add to cart" add to cart all the products you wish to purchase. You can add or remove products from the cart at any time, when you have all the products you want press confirm, now the shopping cart will appear.

Step 2: Once you have decided what to buy click "confirm", we will ask you to register or if you are already a customer just type your e-mail and password.

Step 3: You have to confirm the data related to the delivery, if it is not correct, change it. Once it is correct, choose the payment method and press "next".

Step 4: Finally, depending on the type of payment you have chosen, you must validate your request and write the data requested, click "confirm" when everything is correct.

How to claim or cancel an order?

On our website you will see a section called My orders, there you can make any claim or manage any cancellation, you can also do it by phone but please have the order number you wish to claim or cancel.

Promotions and discounts are not cumulative.

Return policy

If for any reason clients are not satisfied with an order, the item(s) can be changed for size or colour, within 20 days of the merchandise's delivery date.

Return Instructions

E-mail atencion@afribarcelona. como request a Return Authorization Number (R.A.N.). Please include the Order Number (T#######), the Item Code(s) of the item(s) to be returned and state if the return is for a size exchange or colour exchange. When the request for return is received AFRICABARCELONA.COM sent to the customer a written confirmation that containing the authorization number for the return.

Please send the return with the courier indicated in the email sent by AFRICARCELONA. Please write the Return Authorization Number on the outside of the box.

Return shipments are paid by the costumer.

Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable.

Return Terms and Conditions

  • The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear 
  • must be in perfect condition and must not be marked in any way.
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.)received with the order.
  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • Returns must be packaged in the AFRICABARCELONA box.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. AFRICABARCELONA.COM reserves the right to request photographic support regarding 
  • defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has 
  • been removed. Items that have any sign of use or wear will be returned to the client.
  • Pick-ups for all authorized returns with AFRICABARCELONA.COM's courier account numbers must originate from the same country of the original shipment.
  • AFRICABARCELONA.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions 
  • email. (For example, returns sent with a different courier than specified.) In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address 
  • specified in the original order. If an unauthorized return is accepted, AFRICABARCELONA.COM will deduct a 10% administrative/re-stocking fee from the refund.